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Archived: RNIB Pears Centre for Specialist Learning

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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF

Overview

Inspection carried out on 4 November 2013

During a themed inspection looking at Children's Services

We spoke with a total of three people or relatives of people that used the service. They told us they were happy with the care that was provided and that staff really understood people�s needs.

We spoke with four staff members that worked at the service who all told us they felt well supported in their roles.

We found that people�s needs were assessed and care plans had been put in place to ensure that their needs were met. We found that people�s preferences were documented in their care plans and we saw that care records demonstrated that people�s preferences were being respected.

We found that staff had a sound knowledge and understanding of safeguarding and the child protection policy along with their responsibilities under the policy. We found that staff received appropriate training to enable them to carry out their roles and that there were systems in place that enabled the provider to assess and monitor the quality of service that people received.