Archived: Cathedral Gate Domiciliary Care Services

Another person described the care they received as "it's exceptionally good." A relative told us "I have complete confidence in the staff who are compassionate and professional. My relative has all of her care tended too and never wants for anything. The agency is extremely responsive and effective. The staff take time with X, talk with her and are mindful they are working in her home. They really respect X as an individual person as well as us as a family. The staff are suited to meet X's needs and personality."

Everyone we spoke with was complimentary of the staff and were satisfied with the care and support they received. Comments included: "I cannot fault the care and attention I receive. The staff go over and beyond the call of duty." Another person described the small staff team as "extremely caring and experienced and know me very well. Staff are very aware of the importance of privacy and dignity, they are polite and respectful. New staff have been introduced and work alongside me gradually until I have felt confident that the new staff knows me and my routine, which I value."

We found the management of people's medicines was well organised and staff were

trained effectively to carry this out safely.

We found the organisation had effective recruitment practices to assure staff employed were able to work with people safely and effectively. One person told us "I receive support from staff who know me very well. They provide care and support which is consistent and what I need and expect. When a new member of staff is employed, they are always introduced to me first. Then they are shadowed until they know what is expected of them. The owner runs a very tight ship and has high expectations, they always recruit a high calibre of staff who have high standards themselves." Another person told us "the care and support I receive is second to none. They have years of experience and receive regular training."

We saw there were systems in place to monitor and assess the quality of its service; which showed examples of improvements they had made to service delivery in response to comments people who used the service. Everyone we spoke to agreed they had opportunities to express their views regarding the care provided, and were confident any concerns would be dealt with effectively.