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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 5 June 2013
Inspection Report published 05 June 2013 PDF

Overview

Inspection carried out on 2 May 2013

During a routine inspection

We spoke with nine people who used the service, or their relatives. One person told us �They were brilliant." another person told us "The teeth look beautiful."

One person described the dentist as being, "Kind, caring and considerate."

During our visit we looked at the procedures followed by staff for the assessment and treatment of patients. We also looked at how medicine was managed and the procedures in place to keep people who used the service safe.

We saw a health assessment and medical history had been completed for each patient, that was updated during subsequent visits. We saw there was a system in place to alert the dentist to any medical conditions that may affect a patient's treatment, however these were not always updated onto the record keeping system.

The provider did not have an effective system in place to regularly assess and monitor the quality of service that people receive. We saw the practice had undertaken a recent audit in October 2012 on patient record keeping. The manager was unable to show us how the practice had acted on the findings of the audit.

Dental staff were aware of the best practice guidelines set by the Department of Health. This guidance tells dentists how they should decontaminate dental instruments so that they are properly cleaned between patients. We found the practice was following procedures recommended in the guidance.