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Archived: THMG Chelmsford Clinic

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All reports

Inspection report

Date of Inspection: 17 February 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 73.02 KB

Overview

Inspection carried out on 17 February 2014

During a routine inspection

During the inspection we spoke to people who attended appointments. People were positive in their views of the service they received. Examples of comments included: "I can’t fault my surgeon from start to finish." and "it’s been a really good experience" and "I’m very pleased with the outcome."

People told us they were involved in planning and making decisions about their procedures and that they had been provided with information to take home and read. They also told us they were encouraged to look on the internet for information and said the surgeons explained procedures and risks in a way they understood.

People told us they felt the care and support they received both before and after their procedures, was thorough and supportive.

The procedures for prescribing medication were safe and robust. People were supported by the surgeons to receive medication, when required for their recovery from their surgical procedures.

The effectiveness of the surgery and service people received was checked and monitored to make sure it was safe and suitable.