• Doctor
  • Independent doctor

Archived: THMG Cambridge Clinic

3 Breaks house, Great Shelford, Cambridgeshire, CB22 5LD (020) 7291 9700

Provided and run by:
Aesthetic and Cosmetic Surgery Limited

Important: The provider of this service changed. See old profile

All Inspections

28 August 2013

During a routine inspection

People we spoke with during our inspection on the 28 August 2013 told us they were satisfied with their care and treatment. They told us that their treatment was explained to them and carried out efficiently. One person told us: 'The staff have been wonderful. They have explained everything really well and I have been looked after and would come again'.

Care and treatment records were up-to date and reflected each time a person had attended the clinic for treatment.

People who attended the clinic were given appropriate information regarding their care or treatment. People were given time to consider their options so that they could to make an informed decision about their planned treatment.

Safeguarding policies to protect children and vulnerable adults were in place and staff had undertaken training.

There were regular on-going training sessions and clinical practice assessments in place to ensure that staff safely delivered care and support to people and staff.

The clinic had an effective system in place to deal with complaints people might raise. Information was available for people attending the clinic informing them of how to raise a concern and also how to comment on the service received.