• Community
  • Community substance misuse service

Archived: Bradnor Point

Bradnor Road, Industrial Estate, Wythenshawe, Manchester, Greater Manchester, M22 4TF (0161) 945 8772

Provided and run by:
Change, Grow, Live

All Inspections

4 December 2013

During a routine inspection

Our inspection was undertaken at Bradnor Point offices based in Manchester. During the inspection we looked at the arrangements the service had in place for assessing people's needs and service delivery. Care plan records were maintained using both paper and a secure electronic system. We found the information was safe and remained confidential to those with authorised access.

We looked at the records of two people. We noted they had been fully involved in their assessment and had consented to the support being provided. The care plans had documented evidence that the service had discussed the care and treatment choices available to them. Both people had been involved in a face to face consultation as part of the decision making process.

We looked at staff training records, staff supervision arrangements and the service's complaints procedure. We did this because we wanted to identify that appropriate arrangements were in place to support staff members. We also wanted to ensure people using the service felt listened to.

We spoke with one person who had recovered from their addiction and was acting as a service user representative supporting other service users. The person said, 'I am really proud of myself and comfortable where my life is right now. The staff pushed and supported me all the way and I am very grateful to them. I am now in a position where I can help others'.