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Archived: Pontesbury Dental Practice

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 10 September 2013
Inspection Report published 10 September 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with other regulators or the Department of Health.

Our judgement

People were cared for by staff who were supported to deliver care and treatment.

Reasons for our judgement

People were cared for by staff who were supported to deliver care and treatment.

Most of the people we spoke with considered that the staff were competent in their work. Comments included, “The staff are very pleasant”, “They are absolutely fantastic. They are very caring, friendly people” and, “They are very good and appear competent. Sometimes there’s a language barrier but we get there in the end”. People with young children told us the staff made the effort to speak with the children. One person said their dentist was very knowledgeable about the complex health needs of their child.

Prior to and following our inspection we received concerns in relation to the professional conduct of one member of staff at the practice. These concerns were shared with the registered manager at the time of our inspection. We saw complaints of a similar nature had also been received by the dental practice from other patients. The registered manager assured us they would address the concerns.

Staff received appropriate professional and continuing personal development. They told us they were supported to attend training courses appropriate to their work. We saw qualified staff maintained their continuous professional development and certificates of completed training were available on the staff records we sampled. These included infection prevention and control, safeguarding and dealing with medical emergencies. We saw staff had attended training courses appropriate to their role. These included gum disease, dental radiography and radiation protection. Staff had also received training in the Essential Standards of Quality and Safety. Reception staff were also supported and encouraged to undertake training relevant to their roles. The registered manager was confident that qualified staff met the requirements of their registration with the General Dental Council (GDC).

Staff told us they were felt supported in their work and told us the manager was, “Very approachable and supportive”. We saw staff meetings were held monthly and included infection control, staffing, complaints, audits, training and the results of patient satisfaction surveys.

The manager held one to one meetings with staff if concerns had been identified, staff had missed a practice meeting or if they were returning to work following sickness. Staff told us daily ‘huddle meetings’ were held which gave them the opportunity to meet and speak with their colleagues and the manager. The manager told us they were planning to undertake staff appraisals and staff development reviews shortly.

There had been some changes in the staffing since the practice was registered with the Care Quality Commission. We observed during the inspection that there was good communication between members of the team. The manager told us they had a, “Close knit team”. Staff described staff morale as “Good”.