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Inspection report

Date of Inspection: 30 September 2013
Date of Publication: 2 November 2013
Inspection Report published 02 November 2013 PDF | 79.21 KB

Overview

Inspection carried out on 30 September 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people. Following the inspection we conducted telephone interviews with three relatives. On the day of the inspection we spoke with two people, four members of staff, the service manager and the joint owners, one who was also the registered manager.

We found that people were dressed in clothes that reflected their preferences. People's dignity, privacy and independence were respected. One person said, "I make my own decisions and choices".

Records showed that people's support needs were delivered in a way that promoted their own lifestyle choices. One relative said, "My son is much more independent now and i have to respect that".

We found that the provider had a policy for ensuring people's safety and staff were trained to recognise abuse.

The provider ensured that all staff were recruited appropriately by having all relevant checks were carried out.

We found that there was a quality assurance system in place to ensure the service people received was appropriate to their needs.

We found that the provider did not have relevant information on people's needs kept securely within their office to ensure that records could be accessed when needed and only appropriate staff had access to them.