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Dr William Porter Good Also known as St James's Medical Practice

All reports

Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF

Overview

Inspection carried out on 16 July 2013

During a routine inspection

On the day of our inspection we spoke with five patients and five members of staff. One patient said, �He is a perfect gentleman, he went out of his way to help my wife." The patients we spoke with said they were able to obtain appointments at a time to suit their needs and that they did not have to wait long once they arrived at the practice.

We saw that patient's views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. One patient told us, �I have never had any reason to make a complaint." We saw that patients experienced care and treatment that met their needs. Patients told us and we saw that care was delivered in a clean environment.

There were good systems in place to ensure patient's medication was reviewed regularly. The patients we spoke with said that good explanations of their medication were always given.

There were good systems in place to assess and monitor the quality of service that people received.