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Independent Home Living (Beverley) Good

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 15 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

Overview

Inspection carried out on 15 April 2013

During a routine inspection

We spoke with the care manager and the office manager on the day of the inspection and telephoned two care workers and two people's carers the following day.

We received positive comments from the carers of people who received a service from the agency. One person said, �I cannot fault the carers� and another said, �We can choose which agency to use and we would change to another agency if we were not satisfied, but we have been�.

People told us that they received a service from a small number of care workers and did not express any concerns about inconsistency, missed calls or lateness. They said that they were consulted about the care they received and were satisfied with the support they received with the administration of medication.

Care workers told us that they received appropriate training that equipped them to carry out their role effectively.

There were quality monitoring systems in place that gave people who used the service, their carers and care workers the opportunity to express their views and affect the way in which the agency was operated. Care plans were audited and complaints were responded to appropriately. More robust recording of complaints and accidents/incidents would allow areas for improvement to be identified and acted on.