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Archived: Kalcrest Care Ltd

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 8 November 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Four people who used the service and five people’s representatives told us they had no concerns about the staffs attitude, one told us most of staff were “super”. However one person did tell us they did not have confidence in the new members of staff.

The care coordinator showed us staff training was recorded on a computer data base, which highlighted to them when the staff training needed updating. The care coordinator told us they had completed the extra training to enable them to train other staff. Some training such as mobility assistance continued to be carried out by an independent trainer. We reviewed the training matrix. This showed us mandatory training was regularly updated. We saw in the care and staff records an example where staff had specific training from the district nurses to enable them to provide a person with specialised care.

However the provider may find it useful to note we saw training in dementia awareness and palliative care had not been carried out.

We asked four staff about their training all told us they had the necessary training to carry out their work competently.

When new staff started work at the agency they were required to complete a period of induction. The Registered Manager and care coordinators provided the induction training and staff were expected to have completed it before providing support to people unsupervised. Induction training covered a range of key subjects including fire safety, safeguarding, first aid, food hygiene and duty of care. In addition, new staff shadowed colleagues for the first one to three weeks of employment to ensure they were competent before carrying out support for people unsupervised.

The care coordinator told us staff were provided with regular supervision, and observations of staff practices were regularly reviewed. There were regular staff meetings and the last one was on 3 October 2012. This was confirmed by the staff.