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Inspection report

Date of Inspection: 10 February 2014
Date of Publication: 14 March 2014
Inspection Report published 14 March 2014 PDF | 78.63 KB

Overview

Inspection carried out on 10 February 2014

During a routine inspection

People who used the service understood the care and treatment choices available to them. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

We read feedback from people who had used the service. The majority of people had reported high satisfaction levels with the service. The service had received over 8,500 reviews. On average; the overall score for the service based on these reviews was 9.1 out of 10.

People’s needs were assessed and care and treatment was planned and delivered in line with their health needs.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Appropriate checks were undertaken before staff began work to make sure that they had the relevant experience and skills for the role.

The provider had an effective system to regularly assess and monitor the quality of service that people received.