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The Firs Good Also known as Desborough care

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 11, 12 April 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF

Overview

Inspection carried out on 11, 12 April 2013

During a routine inspection

We visited The Firs on 11 April 2013 and spoke with family members the following day as part of our inspection. People told us they were involved in decisions made about their care. One person said, �It�s very alright here. [Staff] help me do what I want, like going for walks and shopping.�

Care plans we looked at showed that people�s needs and preferences were thoroughly assessed, documented and reviewed. A relative told us, �They take really good care of [name], I couldn�t ask for better.�

The provider had put suitable arrangements in place to safeguard people against the risk of abuse. Information and guidance was displayed in key areas and had also been produced in an �easy read� format using appropriate pictures and symbols. Staff we spoke with told us their main priority was to keep people safe.

People were cared for by staff who were supported to deliver appropriate standards of care and support. A relative we spoke with told us, �I have full confidence in the staff, they are very helpful, competent and well trained.� A member of staff told us, �The recruitment process, training and induction are focused on our ability to deliver person centred care.�

The provider had an effective system in place for recording and dealing with complaints. An �easy read� guide using pictures had been produced to help people understand how to make a complaint and the methods used to resolve it.