Archived: Ferndale House

The provider wrote to us and told us they would take action to ensure they were compliant with these essential standards. We carried out this visit to check improvements had been made and as part of our follow up inspection programme.

At this inspection we saw that people were living in a clean environment. We saw cleaning products were available and stored correctly.

We found medicines were administered safely. The staff told us about the procedure to administer medication and the medicine records were up to date. We saw the medication was stored securely and safely.

We reviewed peoples care records and saw the information they contained was appropriate, clear and concise. The records were stored securely and could accessed when needed.

People were not protected from the risk of infection as care was not delivered in a clean and hygienic environment.

People were not protected against the risks associated with medicines because there were inappropriate arrangements in place to manage medicines.

There was an effective complaints system in place.

We found that records were not held securely and were not accurate.