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All reports

Inspection report

Date of Inspection: 14 February 2014
Date of Publication: 7 March 2014
Inspection Report published 07 March 2014 PDF

Overview

Inspection carried out on 14 February 2014

During a routine inspection

We spoke individually with the registered manager, four staff and three patients. We asked people to tell us about their experiences of accessing the practice. We reviewed patient records, policies and procedures and audits and risk assessment documentation. We checked how the practice managed complaints, cleanliness and the protection of people accessing the service.

One person told us, "Staff are very polite and friendly, whilst remaining professional". We observed that the dental practice followed their established procedures, which had the best interests of the patients.

The service demonstrated good practice that ensured a safe, clean environment in which to provide effective treatment to patients. People felt safe because of strong leadership and properly trained, qualified and professional staff.

The provider ensured that the service's quality monitoring was undertaken by having various audits and checks in place. People�s complaints were managed appropriately.