Archived: Maids Care CIC

Updated 25 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: An inspector visited the service.

Service and service type: This service is a domiciliary care agency. It provides personal care to people living in their own houses, flats or other accommodation. It provides a service to older adults, people with a physical and/or sensory disability and people living with dementia or mental illness.

The service had a manager registered with the Care Quality Commission. This means that they, and the provider, are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: The inspection was announced. We gave the service 48 hours’ notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. We visited the office location on 14 and 15 February 2019.

What we did: We reviewed the records held on the service. This included notifications. Notifications are specific events that the provider is required to tell us by law.

During the inspection we spoke with four people and asked them about the care and support they received. We also spoke with the provider/managing director, director, registered manager and deputy manager and with four members of staff when we accompanied them on their visits.

We looked at

• Four people’s care records

• Medicines administration records

• Staff recruitment, induction, supervision and training records.

• Staff rotas

• Records of accidents, incidents and complaints

• Audits and quality assurance reports.

Updated 25 April 2019

About the service: Maids Care CIC is a domiciliary care agency, which provides personal care to people living in their own homes. A community interest company (CIC), is a limited company which operates to provide a benefit to the community they serve. At the time of the inspection, the agency was providing support to 17 people.

People’s experience of using this service:

• People provided positive feedback about the care, staff and management.

• The service was underpinned by a strong value base. This meant people received a person-centred service focussed on ensuring they lived the best possible life.

• There was a positive workplace culture. Staff were committed to and excited about their roles and spoke highly of the service and the management team.

• Staff received high quality support and training.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe

• People’s risks were assessed and strategies put in place to protect them from avoidable harm.

• Support plans provided information for staff on all aspects of people’s health and personal care needs. Staff knew people well and understood how they needed to be supported.

• People’s end of life wishes were recorded and respected.

• The management team were committed to continuing to learn and improve the quality and safety of the service provided, for the benefit of the people they supported and their local community.

• The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good". More information is in the full report.

Rating at last inspection: This was the first inspection of the service since it was registered on 22 February 2018.

Why we inspected: This was a scheduled/planned inspection.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk