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Dr Yuen Fong Soloman Wong Good Also known as Ashton View Medical Centre

All reports

Inspection report

Date of Inspection: 21 January 2014
Date of Publication: 14 March 2014
Inspection Report published 14 March 2014 PDF

Overview

Inspection carried out on 21 January 2014

During a routine inspection

We spoke with four patients at the practice, four members of staff, the practice manager and the full-time doctor. Patients told us they were satisfied with the practice and did not have difficulty obtaining an appointment.

The practice information leaflet included details of the staff at the practice, the services available, the surgery times, how to make an appointment and an emergency contact number.

The waiting room included a good range of neatly organised health promotion and advice leaflets. Information about the practice Patient Participation Group (PPG) was clearly displayed on a separate notice board.

Staff were courteous and respectful to patients and visitors to the practice. They dealt efficiently with enquiries and there appeared to be a good rapport among the staff.

New patients were asked to provide details of their medical history, tobacco and alcohol consumption and where appropriate details of their carer or anyone they cared for. Patients were offered an appointment with the practice nurse for an initial health screen. Patients with on-going medical needs were prioritised for an appointment with one of the doctors.

Arrangements to reduce the risk and spread of infection were inadequate. The practice did not have a policy describing procedures for the identification and control of risks of infection. Some staff had not had training in infection control procedures.

Staff said they enjoyed working at the practice. They said the practice manager was very good and they felt well supported. One member of staff said they were, �Treated with respect as a member of staff and colleague.�

The practice participated in local clinical audit programmes and also carried out its own health and safety checks. The practice had made a suggestion/comments box available for patients. Efforts had also been made to encourage patients to join a Patient Participation Group (PPG) to advise the practice on improvements to the service.