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Inspection report

Date of Inspection: 22 May 2013
Date of Publication: 3 July 2013
Inspection Report published 03 July 2013 PDF

Overview

Inspection carried out on 22 May 2013

During a routine inspection

At the time of our inspection Cardell Care Limited had applied to us to increase the numbers of people living at the home to three. We spoke with the two people living at the home and spent time observing interactions between them and staff. We spoke with three members of staff.

People told us they were involved in developing the service provided to them. They were supported to be as independent as possible. They liked to use local facilities including shops, pubs and garden centres. We observed them being treated respectfully and sensitively.

People said they talked with staff about their care needs. They said, "staff talk to me about care, they mostly understand me now". We found that care records were person centred and kept up to date. They were available in formats using pictures and photographs.

People were being safeguarded from harm or abuse. Staff had access to training in the safeguarding of adults and the prevention and management of challenging behaviour. One person told us, "they treat me very well indeed. I have no issues".

Staff had access to an induction programme to equip them with the knowledge and skills to support people. Training and refresher training were provided when needed.

The quality assurance process was being developed to take into account people's views of the service provided. People had individual meetings with staff to discuss the support they received and any concerns they might have.