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Archived: Riverside Home Care Ltd

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We saw that new staff were given a full induction which included safeguarding, manual handling, medication and other areas that were appropriate to their roles. One staff member told us that the provider was : “Excellent with the communication, supervision and training". Another staff member said that the provider: "Always gives access to training all the time". This meant that staff received appropriate professional development. One person who used the service said: “The staff are all knowledgeable and professional".

All of the staff we spoke with said that they felt they had good supervision and support from their managers. We looked at some of the supervision records and these showed that supervisions were happening on a regular basis. This meant that the staff had been given enough support to enable them to deliver care safely.