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Archived: Riverside Home Care Ltd

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The manager told us that all staff were trained in the identification of all types of abuse and safeguarding procedures. The staff we spoke with confirmed this. All the staff were clear about the action they would take if they suspected someone had been abused. The service had a safeguarding procedure in place and a whistle blowing policy to enable staff to raise alerts about poor practice or allegations of abuse. We found evidence in the care records where this had happened and the local authority contacted. This showed that the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

All the staff we spoke with said they would report any issues of poor care. People told us they felt safe using the service. One person who used the service told us when asked about what they would do if they were concerned about a member of staff: “I would speak straight away to the manager. All the carers are really careful and mindful, so that you know what they are going to do. I never feel threatened”. All the people we spoke with felt confident that they would be protected against abuse.