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Archived: Riverside Home Care Ltd

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

When we looked at the care records we found that people's needs were assessed, planned and delivered in a way that matched their individual care plan. The staff we spoke with were all able to demonstrate knowledge of people’s individual care needs, and what they said matched with what we read in people's care records. One person told us that: "They (staff) are always prepared to go the extra mile". One relative told us that they: “Had never had a service as good as Riverside”.

We saw that the registered provider had carried out environmental risk assessments about people's homes before they started to provide a service. This included measures for care workers to follow to reduce any identified risks as much as practically possible. These risk assessments included people's personal needs such as mobility, medications and general well-being. This meant that people were supported to receive care in a way that associated risks to themselves and care workers was minimised.

When we discussed with the staff about what happens if a person's needs changed they said they felt the service had been quick to respond. One member of staff said that: “The moment we think a person’s needs are changing, we will speak with them and reassess what we (staff) are doing”. We saw evidence in the care records where risk assessments and care plans had been reviewed and updated to meet people’s changing care needs. This meant that the provider had taken proper steps to ensure that the care and welfare needs of people who used the service continued to be met.