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Archived: Riverside Home Care Ltd

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People we spoke with who used the service understood the care and treatment choices available to them and they had been involved in the decisions about their care and support. One person told us: "The carers are all top notch". Another person told us the staff: "Will always do things the right way. You receive the care in the way that you want”. A member of staff told us that: "People tell us what care they want and this is how care plans are written". All the care records we looked at showed involvement from the people who used the service or where this may not have been possible their families or carers.

All the staff we spoke with said that they always used people’s preferred names. A person who used the service confirmed this and said that this made them: "Feel special and respected". This meant that people had been treated with dignity and respect.

The six staff we spoke with all said that they try to keep people's independence as much as possible. One member of staff said that: "Our job is not to do everything for them but to assist with their needs". This meant that the people who used the service had been given the opportunities to maintain some independence and participate in meeting their own care needs.