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Archived: Riverside Home Care Ltd

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

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Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF


Inspection carried out on 10 September 2013

During a routine inspection

During this inspection we spoke with seven people who used the service and one relative about their experiences of the support they had received. We also spoke with four of the staff.

All the people we spoke with who used the service spoke positively about the care they received. One person told us that the staff: �Always try their best�. A relative told us that: �Riverside have done wonders with helping to improve my mother�s health�. All the people we spoke with told us that the care workers who supported them understood their care needs, treated them with dignity and respect and had the knowledge and skills to support them safely.

Staff employed at the service had access to further training and told us that they felt supported by their peers and the registered manager. One staff member said that they had: �Full support to do training�. Another said: �Any problems, worries or just the need to have support, the managers are always there for you�. This meant that staff had the support and knowledge to meet the care and welfare needs of people who used the service.

We saw that the provider had systems in place to monitor and assess the quality of services provided. Feedback was regularly sought from the people who used the service, families and staff. The managers regularly observed the care staff when they carried out tasks and they would also seek feedback from the people who used the service.