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Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 20 February 2014
Inspection Report published 20 February 2014 PDF


Inspection carried out on 11 October 2013

During an inspection in response to concerns

We visited the service following concerns received about the effective management of some maintenance systems. We had also been made aware of some concerns about people�s care and welfare.

People we spoke with told us they received the care and support they needed and they were very happy with how staff delivered their care. One person told us, �Staff are very kind and are always there to help me.� A visitor said, �We have been very satisfied with the care mum gets, she is very settled.� However we found not all people�s needs were assessed and their care and treatment was not always planned effectively.

A visiting health professional told us that staff were now making appropriate referrals for routine and emergency support with health care issues.

People told us they felt safe and comments included, "Happy here" and "Staff are polite and respectful." However people were not fully protected from abuse as some staff had limited understanding about the types of incidents they should report and which external agencies they could report concerns to.

People spoken with told us they liked their home. They said it was warm and very comfortable. The premises were clean. The quality of d�cor and furnishings was of high standard. However we found some of the maintenance systems did not fully protect people from the risks associated with unsafe premises.