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Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 16 August 2013
Inspection Report published 16 August 2013 PDF


Inspection carried out on 16 July 2013

During an inspection in response to concerns

We carried out this inspection in response to information we had received which indicated the provider may not be meeting some of the standards of quality and safety. This was in relation to a the standard of care being provided and the management of medicines.

We spoke with people who used the service who told us they received a good standard of care. One person told us,"If I use the call bell it does not take long before someone comes to see me.� Another person told us, �I am quite independent and I can go to the toilet myself if I need to�. A third person told us, �Staff are very good here, they see to things quickly.�

Staff we spoke with were knowledgeable about the individual needs of people who used the service and gave consistent accounts of how they were supported. We saw several good examples of interactions between staff and people who used the service. We found people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We also looked at the management of medicines. We observed people being given their morning and lunchtime medicines. Staff carried out the task in the morning by visiting people in their bedrooms and then later we observed staff administering medicines in the dining area. On both occasions we saw staff carry out the task of administering medicines safely and spoke to people in a kind and respectful way. They patiently waited and stayed with the person to make sure that medicines were properly swallowed and correctly signed the medicine chart afterwards. We saw that medication was dispensed on an individual basis and people were seen to take their medication before staff left them.

We spoke to three people who used the service in the dining area who told us they were happy with the way their medication had been administered. One person who used the service told us, �I have medication twice a day and they bring the medication to me.� Another person said, �I have my medication after eight o clock in the morning during breakfast.� One other person said,"I have my medication with water."