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Inspection report

Date of Inspection: 23 April 2013
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF


Inspection carried out on 23 April 2013

During a routine inspection

We spoke with four people who used the service, three staff, two relatives, two managers and the provider.

People told us that care staff were, �Very good, polite and courteous and that they consulted them about the care they received.� And �I feel very safe here and the staff are very good at supporting me when I need my hospital appointments�. A visiting relative told us their family member, �Only had to ask about anything and the staff would sort it out�.

We saw care plans that highlighted the monitoring and evaluations of support that was provided, together with evidence that people had contributed and been involved in aspects of this, to ensure their individual wishes and preferences were met.

We spoke with three staff who demonstrated knowledge about the different types of abuse and who told us how they would report any concerns.

The manager told us that, �All staff have a supervision six times per year where training requirements are discussed. In addition to this an annual appraisal takes place to review staff performance and development needs."

We saw evidence of a complaints process and records which ensured concerns from people who used the service, relatives and the general public were captured and acted on.