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Inspection report

Date of Inspection: 19 February 2014
Date of Publication: 8 March 2014
Inspection Report published 08 March 2014 PDF


Inspection carried out on 19 February 2014

During an inspection to make sure that the improvements required had been made

When we inspected the service in October 2013 we found shortfalls in the quality of some of the care records and that some staff had limited understanding about the safeguarding reporting procedures. We also found some of the maintenance systems did not fully protect people from the risks associated with unsafe premises.

We re-visited the service to check the necessary improvements had been made. We found improvements had been made to the care plan records; people�s needs in all areas had been properly assessed and detailed care plans were in place to direct staff on the care and support required.

People we spoke with told us they received the care and support they needed and they were happy with how staff delivered their care. Comments included: �I�m very satisfied with the care here; I�m so relieved that I�ve settled and I�m happy� and �The staff are lovely and kind, nothing is too much trouble for them.� A relative told us, �Mum is well looked after.�

People told us they felt safe and one person said, "Staff always speak politely; they are very obliging and helpful.� We found people were protected from abuse; staff had training in safeguarding adults and demonstrated a better understanding of the reporting procedures.

People spoken with told us they were settled and comfortable at the service. We found improvements had been made to aspects of the maintenance systems to ensure people were better protected from the risks associated with unsafe premises.