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Archived: Home Instead Senior Care Weston Super Mare

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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF

Overview

Inspection carried out on 7 May 2013

During a routine inspection

During our inspection we spoke with five people who used the service. All of the people and the care workers we spoke with gave positive feedback about the service. People and their representatives told us the staff who supported them knew them well because they had the same worker for each visit. They told us the workers were always polite and considerate. Care was arranged to meet their needs and adjusted if any changes were required. One person told us �they always let me know what they are doing with my visit and talk to me about my care.�

We heard that there was flexibility to arrange additional visits to cover occasions when people needed extra support. We were told the care workers supported and encouraged people to maintain as much independence as possible. We heard that people felt comfortable with the care workers and were able to ask them to complete additional tasks.

People told us they felt safe using this service and knew what to do if they had any concerns. They had all met the manager and were confident about contacting them if there were any issues.

We saw there were daily activity logs completed by the care workers and saw staff understood the care to be provided and that they took action when there were any concerns about people�s safety. We were told �staff are sufficiently trained before working here and I am confident in their skills.�

People we spoke with commented on the pleasant and caring attitude of the care workers.