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Inspection report

Date of Inspection: 21 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The people we spoke with said they always felt safe when staff were in their homes. One person said “Yes, absolutely I feel very safe”. People told us that staff respected their property and belongings.

Everyone we spoke with said they knew who they could speak to if they did not feel safe or were unhappy. People said this would be their relatives or the office staff at the agency.

We saw that staff received a staff handbook during their induction period and signed to say they had read and understood it. The handbook stated that the first response for staff to follow if they suspected abuse was to contact the manager or the company office staff who would follow the local safeguarding procedures.

Staff had completed safeguarding adults training during their induction period and had regular refresher sessions. We saw that there was a training matrix which was used to track when staff were due refresher training. This meant that staff were kept up to date on safeguarding training.

A safeguarding vulnerable adult policy was available within the staff handbook. Staff were aware of the safeguarding process to follow if they suspected abuse.

Staff we spoke with knew what to do if an allegation was made and knew the different types of abuse. All members of staff, we spoke with, said they would contact the manager, the local authority, the police or the CQC.

The manager told us that there had been no deprivation of liberty applications and that everyone who received care had the capacity to make their own decisions. We saw that staff files showed they had received training in the Mental Capacity Act.

The staff handbook contained policies on confidentiality. We also saw that confidential records were kept within locked cabinets for security. We saw that all computers were password protected.

Systems were in place to make sure staff had Criminal Record Bureau (CRB) checks performed, to ensure they were suitable to work with vulnerable people. We looked at staff files and saw that appropriate CRB and reference checks had been made.