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Archived: AC Homecare

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF

Overview

Inspection carried out on 17 October 2013

During a routine inspection

When we inspected AC Homecare on 17 October 2013 we found that people were involved in making decisions about their care and treatment and that their independence was promoted. One person who needed help with their personal care said, �I always feel I am in control. Sometimes I can manage most things for myself and other times I need more assistance. [The staff member] waits till I ask for help.� The relative of a person using the service said, �The carers try to encourage my relative to drink and to do things for [themselves] and they are very respectful.�

We found that staff understood the particular needs of the people they were supporting and that care was delivered according to those needs. One person said, �I am very happy with [name of care staff member]. They always know what I want help with and I am very lucky to have them.� The relative of one person told us, �It�s very consistent. My relative gets the same people all the time so they always know what [the person] wants.�

People using the service were protected from the risk of abuse, because the care staff understood the provider's safeguarding policy and could identify and respond to concerns about potential abuse.

Staff members were supported to carry out their role by means of a comprehensive workplace training programme and an on-going supervision and appraisal system. Staff were also enabled to obtain further qualifications relevant to their role.

We found that the provider effectively monitored the quality of service through the use of feedback from people using the service and by carrying out spot checks of staff members' work.

Care plans and risk assessments were not completed adequately and contained limited information about the risks to people or their support needs. This meant that staff members relied upon their own personal knowledge of people's needs when delivering care.