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Archived: AC Homecare

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 16 September 2014
Date of Publication: 22 October 2014
Inspection Report published 22 October 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 September 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. We saw evidence that the manager had visited and contacted people who used the service to assess the quality of the service provided. We looked at the records for five people who used the service. We saw the manager had completed a six weekly quality assurance check with all five people.

Records, risk assessments, policies and procedures had been regularly reviewed and staff told us that they had access to these. Audits of records held in people’s homes had been carried out. Staff training records were monitored to ensure that staff attended refresher courses on a regular basis.

The provider took account of complaints and comments to improve the service. We looked at the complaint log and saw any complaints had been dealt with following the service's complaint procedure. Three people we talked with confirmed they knew how to make a complaint. One person said, “I would raise any concerns if I had any without hesitation.” People told us whenever they had raised any issues they had always been dealt with to their satisfaction. One relative said, “This service is so responsive to any suggestions I make, each and every time.”

We were told by staff we spoke with that they were actively encouraged to make suggestions to improve the quality of service delivered. They had done this either individually in supervision or in the regular team meeting. One example given was a suggestion to increase visit frequency times for a person who was using the service as they were feeling very lonely and depressed. The care worker had also suggested a housing review. Both suggestions had been taken up and showed us that the provider was taking steps to continually improve the service for the benefit of the people who used the service and staff.