You are here

Lotus Home Care Huddersfield Good

Inspection Summary


Overall summary & rating

Good

Updated 1 April 2021

About the service

Lotus Home Care Huddersfield is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection the service was providing personal care to 52 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The service did not have a registered manager. People were satisfied with the service they received. Staff spoke less positively regarding the internal communication from senior management. Staff we spoke with had a clear understanding of their roles. A number of audits were regularly undertaken. These were analysed and any patterns or trends addressed with actions. This demonstrated the service took learning from their quality checks. Spot checks and competence assessments were carried out on staff to help ensure their skills and knowledge remained current.

People felt safe with the service and spoke positively of the staff who provide their care and support. Individual and general risk assessments were in place. People received a weekly staff rota. Staff were recruited safely. Where people needed assistance with medicines this was done safely. Staff knowledge of safeguarding issues was good. Care and support needs were documented. People were protected from the risk of infection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 March 2019).

Why we inspected

We received concerns in relation to peoples care needs, staff recruitment and training practices. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained the same. This is based on the findings at this inspection.

We found no evidence during this inspection that people were at risk of harm from theses concern.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lotus Home Care Huddersfield on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 April 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 April 2021

Caring

Good

Updated 1 April 2021

Responsive

Good

Updated 1 April 2021

Well-led

Requires improvement

Updated 1 April 2021

The service was not always well-led.

Details are in our well-led findings below.