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Archived: Wrightcare

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Inspection report

Date of Inspection: 1, 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013 and 3 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system in place to assess and monitor the quality of service that people received.

Reasons for our judgement

Staff completed a daily log after each visit to a person receiving a service. The manager told us that these records were collected regularly and checked by members of the management team. This ensured that the service was being provided as stated in the person's care plan.

Spot checks were made by the managers to ensure people were receiving their care and support in the way they wanted it. Part of the quality audit system included questionnaires to be completed by people who used this service or their relatives.

As this agency was small the providers, one of whom was the registered manager, were part of the staff team providing the care and support. They confirmed that this also gave them the opportunity to ask people for their views about the staff and how they were being cared for. Relatives told us they had no problems contacting the manager at any time and that, “lines of communication were excellent”.

The agency had used an external company to provide a full set of policies and procedures including a system of regular ‘updates’ that ensured the agency remained up to date with current legislation.

Risk assessments were in place and reviewed at the same time as the care plans unless there were changes to a service user's condition that needed a reassessment.