1, 3 October 2013
During a routine inspection
People told us they were happy with the care provided and said, 'I know all the girls that come to help me and I couldn't manage without them'. Family members also told us they were happy with the way Wrightcare operated. They said, 'It makes such a difference when the same girls visit and my relative is so much more relaxed because of it'.
We saw that people's care and support needs had been assessed prior to the service starting and from this assessment a personal plan of care had been put in place. Risk assessments were relevant and up to date and ensured people supported by and working for Wrightcare were kept safe.
Staff training was in place and all the staff had been recruited safely with all the required legal checks in place before they started work.
Quality monitoring audits were completed to ensure people received a level of care and support appropriate to their assessed needs.