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Archived: Wrightcare

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Inspection report

Date of Inspection: 1, 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013 and 3 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff who had been appropriately and safely recruited.

Reasons for our judgement

At the time of our inspection Wrightcare was providing support to six people by a staff team of five support workers plus the managers. We saw evidence that the provider had policies and procedures in place that ensured people were recruited safely and that all staff had a contract of employment.

We looked at four of the staff personnel files and could see that there was a sound structure in place for the recruitment and selection of staff. This included completing an application form, attending for interview, giving the names of two referees, including their current employer, to confirm their experience and suitability for the job. The staff confirmed that, although they knew the providers when they applied for their jobs, the recruitment procedure was clear and in line with the policies the agency had in place.

The provider also applied to the Disclosure and Barring Service (DBS). This checked the applicant was a suitable person to work with vulnerable people. The DBS has recently replaced the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). The provider had set up their DBA checking system with an external company to complete the legal checks on their behalf.

All staff had completed an induction programme and had worked with the managers until they felt confident and comfortable with their role and responsibility of caring for vulnerable people.