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Archived: Wrightcare

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Inspection report

Date of Inspection: 1, 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013 and 3 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

When we met and spoke to the staff who worked for Wrightcare they showed a good understanding of the need to protect vulnerable adults. They were aware of their role and responsibility to report any concerns they may have and said they would tell the manager immediately. They knew the signs and symptoms to look for particularly when people had limited communication skills.

Staff had all completed training in protection of vulnerable people. Those who had already completed their qualification in health and social care said this subject had been covered in their course.

We spoke to one person who used this service and they confirmed that they “always felt safe with the staff” when they were in their home. Relatives also told us they never had any worries about the staff that provided care and support but if ever they did they would not hesitate to contact the manager.

The care Quality Commission (CQC) had not received any concerns regarding the protection of vulnerable people nor have we received any referrals from social services.