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Archived: Wrightcare

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Inspection report

Date of Inspection: 1, 3 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 October 2013 and 3 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Peoples’ needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Reasons for our judgement

During our inspection visit to this service, we looked at a sample of four care records, which belonged to people who used this service. We saw that people's care and support needs had been assessed prior to the service starting and from this assessment the plan of care had been put in place.

People's care plans provided staff with information about the level of care and support each person needed. We noted that people had been involved with the development of their care plans and, where necessary, people's relatives and social workers had also been involved. Care plans identified the areas that people needed help with and the things they could manage to do for themselves independently.

Each person also had a daily log completed by the staff member who visited them which recorded what they had done with or for the person and any changes in the person's health or welfare. We were able to visit people who received support from Wrightcare in their own homes and read the care documents that were held there. These were well written and provided detailed information for each member of staff when they visited. Relatives we spoke to told us they were also able to write in the care documents if they had anything they wanted the staff to be aware of.

We saw that risk assessments had been carried out to ensure people were safe receiving care from and working for the agency. The needs assessments, care plans and risk assessments had been reviewed regularly and any changes in the care needs were discussed with the manager and social worker if this was appropriate.

As this agency had only been operating a short time the staff team was only small and relatives told us how much they appreciated having the same team of carers supporting their family members. They said, “It makes such a difference when my [relative] knows who is coming and this has been the case since day one”.