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Archived: Bluebird Care Selby & part East Riding

Overall: Requires improvement read more about inspection ratings

Unit 10a, Ousegate Mills, Selby, YO8 4NN (01757) 702171

Provided and run by:
DSLLS Ltd

Latest inspection summary

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Background to this inspection

Updated 22 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave a short period of notice of the inspection because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 27 April 2021 and ended on 20 May 2021. We visited the office location on 29 April 2021.

What we did before the inspection

We reviewed information we had received about the service and sought feedback from the local authority and professionals who work with the service.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and three relatives about their experience of the care provided. We spoke with the registered manager, care manager, office administrator and five members of care staff.

Overall inspection

Requires improvement

Updated 22 June 2021

About the service

Bluebird Care Selby & part East Riding is a domiciliary care agency providing personal care to people living in their own homes. The service was supporting 20 people at the time of our inspection.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were at increased risk of harm, because robust systems were not in place to ensure the safe management of medicines. There were gaps in staff’s training and clear records were not always in place to support management oversight and to ensure the quality and safety of the service. Whilst there had been some improvements, issues and concerns identified at our last inspection had not been fully addressed.

Despite these concerns, people felt safe with the support staff provided and gave generally positive feedback about the staff and the person-centred care they delivered. Care plans contained more detailed information about people’s needs and to guide staff on how those needs should be met. Staff were safely recruited.

People gave mixed feedback about the inconsistency of call times and we made a recommendation about the management of the rotas.

The provider had an end of life policy and most staff had been trained on how best to support people with this. We made a recommendation about recording in relation to people’s end of life wishes.

Staff wore personal protective equipment to manage and minimise risks associated with COVID-19.

People gave positive feedback about the service. They felt comfortable speaking with management if there were any issues or concerns and praised the communication.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 26 March 2020) and there were breaches of regulation relating to the safe management of medicines and the provider’s oversight and governance arrangements. At this inspection, not enough improvements had been made and the service remains rated Requires Improvement. This service has been rated Requires Improvement for the last three consecutive inspections.

Why we inspected

We carried out an announced comprehensive inspection of this service in January and February 2020. Breaches of legal requirements were found.

We undertook this focused inspection to check whether improvements had been made and the provider was meeting the legal requirements. This report only covers our findings in relation to the Key Questions Safe, Responsive and Well-Led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection.

The overall rating for the service remains Requires Improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bluebird Care Selby & part East Riding on our website at www.cqc.org.uk.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.