The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: CRI Suffolk Recovery Services Bury St Edmunds

2 Looms Lane, Bury St Edmunds, Suffolk, IP33 1HE

Provided and run by:
Change, Grow, Live

All Inspections

14 November 2013

During a routine inspection

We spoke with two members of staff and two people who used the service, one person said. 'I would not be here if they had not helped me.' People told us they had a care plan which they had signed and one person said. 'First time I have felt safe and someone cares about me for a long-time.' We saw the care plans were updated regularly, and were detailed and accurate.

The service had clearly defined objectives to achieve and was well-led with clear policies and procedures. A staff member told us about their positive supervision sessions to support them in their work and further develop their skills. The service emphasised to staff the importance of gaining and recording that the person had given consent to accept support and work with the service.

We saw the service had provided safeguarding training and had a safeguarding policy in place. The service was also visited regularly by senior staff within the organisation to support staff and ensure that the service was monitored regarding quality and achieving targets.

The service was responsive to people's immediate need as well as planning long-term goals with people. There was a drop in service where people could speak with staff should they have experienced unexpected problems.