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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

One person told us that Renaissance Personnel’s staff came on time. Another person said that staff consulted them on when to take breaks. This meant that they were able to meet individual care needs at the time suitable to them.

We saw that questionnaires completed by people at the end of 2012 indicated that staff were mostly on time and visited people at the times suitable for them.

The manager told us that staff were required to call-in once they arrived at the location and then call-out before they left people’s homes. There was a system in place to raise an alert if staff had not arrived at the location so suitable cover could be arranged if this was required. The provider told us that during the time when the agency was closed an automatic alarm was raised with the on-call manager, this meant that the risk to people was minimised.

Staff told us that rotas were arranged flexibly, they said that they had enough time to travel from one location to another. Staff also told us that the provider consulted them before rotas were published to ensure this was well planned. This meant that any disruptions to the people who use the service linked to staff not being able to attend were minimised.

The provider might find it useful to note that relatives told us that rota changes were not always communicated in advance. This meant that on occasions people were not informed of which staff were going to support them on the day.