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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People we spoke with felt that their needs were being met. They said "staff listen to me and take directions". They confirmed that staff were on time.

Relatives of the people supported by the agency told us that they were involved and consulted if there was a need.

We saw that people, when consulted by the provider, indicated that their health needs were always met. People also told us that staff took instructions from other professionals in order to meet their needs.

We saw that staff completed a variety of training in line with peoples’ care needs, this included specialist training on how to support people with spinal injuries, dementia, and people with mental health needs. A member of staff told us that they were also offered training to improve their knowledge of autism.

We saw individual risk assessments and staff we spoke with were aware of them. Staff spoke about one person’s involvement in managing their own care, they were also aware of how to support a person who had difficulties with communicating their needs.

We saw that peoples’ changing care needs were reviewed in cooperation with the local authority. A member of the social work team we spoke to confirmed that staff liaised with them frequently and that they held joint meetings with the agency. This meant the provider involved external professionals in planning and delivering peoples’ care.

The provider might find it useful to note that some of the care plans and risk assessments we saw were not recently updated, many of them were not dated and we were unable to tell if they were recent. This meant that they could not always reflect changes in peoples’ care needs.