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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

Overview

Inspection carried out on 13 March 2013

During a routine inspection

During our inspection we found that people were satisfied with the care and treatment they received from Renaissance Personnel.

People indicated that care workers were "friendly" and one person told us that they �do what I ask them to do�. Another person said that �staff listen to me and take directions". People also told us that staff treated them with respect and dignity.

Relatives of the people supported by the agency told us that they were involved and consulted whenever there was a need.

People felt that safe practice was followed and we saw that, where incidents took place, the provider followed safeguarding procedures.

People told us that staff were competent and able to complete tasks as required.

The provider had effective recruitment procedures in place. There were sufficient numbers of staff with the right knowledge and competencies in order to meet peoples� care needs and respond to changing circumstances in the service.

People told us that the provider occasionally visits their home to check if staff were there on time and to observe the practice. We saw that the provider monitored the quality of the service received by people.