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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 26 September 2014
Date of Publication: 21 October 2014
Inspection Report published 21 October 2014 PDF

Overview

Inspection carried out on 26 September 2014

During a routine inspection

One inspector visited the location and gathered evidence against the outcomes inspected to help answer the five key questions; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led?

Below is a summary of what we found. The summary describes what we observed, the records we looked at and what people using the service, relatives and the staff told us.

If you want to see the evidence that supports our summary please read the full report.

During our inspection we spoke with the registered manager, a field supervisor, two compliance administrators, three care workers, two relatives, one advocate and four people who used the service. The service currently provides care and support to twenty five people.

Is the service safe?

People who used the service were protected from the risk of abuse. People we spoke with told us they felt safe. The provider followed safeguarding procedures when incidents took place and they contacted the correct authorities in a timely manner in the event of safeguarding incidents. One person we spoke with told us, "the quality of care is really good." Another told us, "I feel safe with my care worker." Relatives we spoke with did not raise any areas of concern regarding safety.

The manager and training director ensured staff received safeguarding training as part of their mandatory training. Staff we spoke with confirmed they were trained in safeguarding people and were able to discuss with us the different forms of abuse. People told us they were treated with dignity and respect and their rights were respected.

Is the service effective?

People's needs were assessed and care and support was planned and delivered in line with their individual care plan. We looked at four people's care and support folders and found people's care needs had been assessed effectively. We found people had risk assessments in place which were reviewed regularly by the service. We spoke with a relative who told us, "care is reviewed monthly." A person who used the service told us, "the quality of the care is really good."

Is the service caring?

Relatives and people who used the service we spoke with were positive about the care provided by their care workers. A relative we spoke with told us, "The care worker is respectful and kind." One person who used the service told us, "everybody is kind and I feel safe." Another person said their care worker was, "terrific, very caring."

Staff at all levels told us how they cared for people who used the service and demonstrated they understood and knew people's individual care needs.

Is the service responsive?

People and their relatives we spoke with knew how to raise a concern or make a complaint. We looked at the investigations carried out by the provider for two complaints received since our last inspection which confirmed they had been completed to a satisfactory conclusion. Learning from incidents or investigations had been documented. The provider held regular team meetings and staff we spoke with confirmed they had attended staff meetings. This meant that people were benefiting from a service that was taking on board lessons learnt and reviewing and analysing adverse events.

Is the service well-led?

The service had a quality assurance system. The manager told us and we saw evidence of monthly staff meetings which covered areas which affected both people who used the service and staff. The staff received regular supervision and training which focussed on their development to encourage good practice.

Staff told us they were supported in their job which helped to ensure people who used the service received a good standard of care and support. They felt they could raise issues or concerns with the manager and these would be acted upon. One care worker told us their manager, "was a good boss, very supportive."