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Archived: Unicare Devon Limited

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 17 September 2014
Date of Publication: 30 October 2014
Inspection Report published 30 October 2014 PDF | 92.74 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 September 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The provider ensured all staff understood and were kept up to date with safeguarding processes. We spoke with five care staff who were able to identify different forms of abuse, how to recognise the signs of abuse and how to report any concerns. All were able to report the procedure for escalating concerns.

People who used the service told us they felt safe and well cared for by staff. All the people we spoke with described the staff as kind and felt secure with the care they received in their own home. One person told us "I've never had any concerns or cause to complain. But if I did I wouldn't hesitate to talk to staff." They added "I'm confident this would be dealt with and acknowledged promptly."

All staff were trained in safeguarding and identifying abuse. All new staff had safeguarding covered in their induction programme. Staff training records we viewed confirmed this. Training records detailed a wide range of mandatory and specialist training was offered on an on-going basis to all staff. The provider had a training matrix to highlight updates and reviews required for staff. Staff we spoke with confirmed they received regular safeguarding updates. This demonstrated that people could be confident that staff would identify and respond to any safeguarding matters promptly and correctly.

One staff member told us "I once spoke with the Manager about a concern I had, I felt listened to and the action taken improved the safety of the person." They added "I would always encourage anyone to talk about any concerns for the safety of a person or the staff member."

From the care plans, we saw that the Registered Manager worked closely with other agencies and professionals for the best interests of the person using the service. The manager explained the process for changes in the mental health of a person using the service.

The Registered Manager said people's relatives and other professionals were consulted, where appropriate, when important decisions needed to be made about the care and treatment. We saw evidence in people's care plans of appointees to act in people's best interests.