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Archived: Active Smile

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Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 November 2013, checked how people were cared for at each stage of their treatment and care and sent a questionnaire to people who use the service. We talked with people who use the service and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

The treatment records we looked at included up-to-date medical histories and we saw that treatment plans were based on a full mouth assessment, including length of time until next visit. This ensured the dentist had accurate information about the person’s current medical conditions, medication and allergies. We saw that records gave details of the treatment given and when the person needed to come for their next appointment.

As we walked round the premises we saw that the staff wore appropriate personal protective equipment; with gloves, aprons, masks and eye protection available. The patients were appropriately given an apron and eye protection equipment to wear.

People who use the service told us that they were able to take part in decisions about their care. One person told us, “I have to take medication and the dentist will check with me when I come in.”

Another person told us, “The dentist explains the treatment options to me.”

This meant that the people who used the service had been involved in the planning of their care and treatment.

The Practice had appropriate procedures for dealing with emergency medical situations, with named individuals with lead responsibility for managing incidents. We saw that appropriate emergency equipment and drugs were checked regularly and accessible if required. This meant that appropriate risk assessments had been undertaken and the care and welfare of patients had been considered.

We saw that the dentists kept their knowledge and skills up to date through continuous professional development. Each of the professionals had up-to-date and appropriate registration with the General Dental Council.