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Archived: Alexandra Court Good

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Inspection report

Date of Inspection: 14 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

Overview

Inspection carried out on 14 October 2013

During a routine inspection

The people who lived at Alexandra Court were very happy with their care and support. They spoke highly of the staff and said they were kind and caring, friendly, courteous and respectful. People felt involved in their care arrangements and knew who to call if they needed to speak to someone. They felt safe with the staff and had no complaints about the service.

Staff told us that Alexandra Court was a nice place to work for. The management were flexible and approachable and we saw that good opportunities for training were provided.

At the time of our inspection on 14 October 2013, we saw that monitoring systems for involving and caring for people and managing the service were in place.

We noted that there were processes in place for the reporting of safeguarding incidents

and that these procedures were followed.

Effective staff support systems including supervision and annual appraisals were in place.