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St John Ambulance South East Region Good

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Inspection report

Date of Inspection: 16, 20 May 2013
Date of Publication: 29 June 2013
Inspection Report published 29 June 2013 PDF

Overview

Inspection carried out on 16, 20 May 2013

During a routine inspection

We spoke with two NHS ambulance trusts, one private international medical repatriation service provider and three significant public event organisers, all of whom have regularly used St John Ambulance South East Region. We visited an ambulance station at Bicester and the regional headquarters at Aylesbury.

People told us the service provided by St John Ambulance South East Region was reliable, responsive and effective. They said the staff were efficient and professional.

We saw there were policies, procedures and guidance for staff about obtaining consent from people about their treatment and support options. We spoke with five front-line ambulance staff and with training and support managers. They confirmed all staff received infection control training, both at induction and periodically updated thereafter. We saw St John Ambulance had policies and procedures in place and readily accessible on infection control. We spoke with ambulance staff including one who had recently been recruited. They told us they had been subject to a rigorous recruitment process.

We saw copies of the comments, compliments and complaints literature provided for people who used the service. We were shown how these were recorded and analysed. The very few examples of complaints we saw had been appropriately responded to.

We saw evidence of routine periodic audits and checks carried out on vehicles. These highlighted any defects or issues which were then addressed.