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Archived: Private Personal Assistance

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Inspection report

Date of Inspection: 14 August 2013
Date of Publication: 24 October 2013
Inspection Report published 24 October 2013 PDF | 61.09 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 August 2013, talked with staff and reviewed information given to us by the provider.

Our judgement

There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.

Reasons for our judgement

Following the last inspection in April 2013 we set a compliance action for the provider to ensure they operated a robust and effective recruitment procedure to protect the interests of the people using the service. Also to ensure that people employed were of good character, mentally and physically fit for the work to be carried out.

During our last inspection we found that staff working were suitably qualified, skilled and experienced. However, when we looked at the records of recruitment for the staff we found that there was no consistency in the checks completed. For most people employed there were no records of references from previous employers. We also found that no checks were made to ascertain whether people employed were physically and mentally fit for their work. We did not see a policy or procedure that set out the recruitment and selection process used by the agency.

Three staff had been recruited since our last visit and we looked at their recruitment records. We saw a new application form had been devised and had been used for all of the recently recruited staff. For all applicants there was a new employee health questionnaire. We also saw that a new checklist had been developed for identifying the requirements for individuals undergoing recruitment. This checklist would confirm that all the necessary information about the potential employee had been collected.

The actions taken by the provider included a review of their recruitment and selection policy and procedures. We saw that these reviewed procedures were clear about the necessary checks that would be completed.

We saw that the provider had implemented a new procedure for the induction training and appraisal of staff that would support new employees during their probationary periods. Since our last visit the provider had also taken advice and guidance of a professional body to support them with their recruitment and employment procedures.