14 August 2013
During a routine inspection
People told us they received a good service. They said, 'Carers that visit me are all very good. I am very happy with the service they provide' and 'The girls know exactly what X wants them to do. X trusts them implicitly.'
We found that care needs were well assessed and planned for and peoples' needs were well met.
We found that people were protected from the risks of harm or abuse because the provider had systems in place to monitor and report poor practice and had taken steps to ensure staff were safely recruited, skilled and trained.
There were systems in place to monitor and assess the quality of the service that had been provided and to make changes to support whenever necessary.