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All reports

Inspection report

Date of Inspection: 10 December 2012
Date of Publication: 29 December 2012
Inspection Report published 29 December 2012 PDF


Inspection carried out on 10 December 2012

During an inspection in response to concerns

During the visit of 10 December 2012 we spoke with 10 of the 68 people who lived at Swiss Cottage. The majority told us they were happy living there, felt safe, and the staff were friendly and treated them with kindness. One person told us �This one here is the best one.�

We looked at seven care files and saw evidence of appropriate assessments and reviews for each individual. One person said �They look after me very well� and another said there was �Nowhere better�.

We observed that interactions between staff and people using the service were considerate and respectful, and people's diversity, values and human rights were respected. One relative said �So far, very impressive, they are going to go through all the paperwork with us today.�

On our visit on 10 December 2012 we arrived at 7am. We found that staffing levels were able to meet the needs of people at the service. Staffing issues were mainly at weekends when we noted care staff often rang in sick at short notice making cover difficult. One relative told us the staff worked very hard and they had no concerns with the care but felt "they need more incentives to work at weekends."

There were systems in place to provide staff with training. A new clinical lead nurse had been appointed and she was able to support nursing staff in a supernumerary role. The provider had a system to monitor the quality of the service and engaged with people and their relatives to obtain their views.