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All reports

Inspection report

Date of Inspection: 22 April 2013
Date of Publication: 3 May 2013
Inspection Report published 3 May 2013 PDF


Inspection carried out on 22 April 2013

During an inspection in response to concerns

We carried out this inspection because people had raised concerns with us about the lack of staff on duty in the Cedars unit which people said was impacting negatively on the care being provided. The people on Cedar unit have nursing care needs and the majority are living with dementia.

We spent time on Cedar unit observing the care and looking at the way people's care was planned. We found evidence that people's care needs were met but the care plans were not always consistent in documenting their needs. On the other units we found that plans were completed in a much more consistent way with people's needs reviewed and changes made where necessary. People looked clean and well cared for and a relative visiting Cedar unit told us that they were very happy with the care that the staff gave.

On the Cedars unit we observed that people were very dependent and relied on staff to meet all their needs. Staffing levels were reflective of people's levels of dependency and staff were very busy. Staff told us that days were varied and there were times when an additional staff member would mean they would have more quality time with people. We observed that staff were very caring and spent time with people over the mealtime assisting them to eat, and this was unhurried and focused on meeting the needs of the person they were caring for. One person we spoke with told us that they sometimes had to wait for staff to come when they called but this did not cause them any concern.